Returns & refunds

Know the return terms before choosing.

Before orders open

RUFUF is preparing to launch and is not accepting purchases yet. We will publish the applicable return process and product-specific conditions before opening orders.

Information you can expect

• The return request period and eligibility conditions.
• How to report an incorrect or damaged item.
• How a return is arranged and who pays any applicable charge.
• The refund method and expected processing time.
• Any product-specific exceptions shown before purchase.

Need help?

Contact RUFUF on WhatsApp. When shopping opens, keep your order reference and relevant product photos so we can understand the issue. These notes do not limit any rights available under applicable Qatar law.